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Returns

In the first instance, we are here to help and we pride ourselves on providing first class products and unrivaled customer service, we welcome your questions regarding returns by email to returns@syrinxza.com

Or by letter Addressed to:
Syrinx Za International Limited: Clearwater House, 4-7 Manchester Street, London W1U 3AE
Or by Telephone: 0044 7939 274 674

How to return an item or Items

1. If you as a consumer customer (ie for private use as opposed to business use) cancel the contract once the goods have been despatched, please wrap the package securely in its original packing and enclose a note giving the reason for the return, and send it to:

Syrinx Za International Limited: Clearwater House, 4-7 Manchester Street, London W1U 3AE
For your protection we recommend you use a recorded-delivery service.

2. Please note that you will be responsible for the cost of returning the item/s to us except where they were delivered in error, they were supplied as substitutes, they did not match the description given to you, they were not of satisfactory quality or they were not fit for the purpose.

3. If we do not receive the item/s from you following your cancellation, we may arrange for collection of the item/s at your cost except where they were delivered in error, they were supplied as substitutes, they did not match the description given to them, they were not of satisfactory quality or they were not fit for the purpose.

4. We will refund the purchase price for the returned item together with the original delivery charge within 30 days of the day on which your notice of cancellation was given less reimbursement of any collection costs. You are expected to take reasonable care of the item you wish to return and we reserve the right to make an appropriate deduction from the purchase price where goods are not returned in the condition in which you received them.

5. In the unfortunate event that your goods do not match the description given on the Website, or are not of satisfactory quality or are not fit for the purpose at the time of sale, we will provide a full refund, provided you notify us within a reasonable time, or at your request we will replace the goods as an alternative to a refund, provided the costs involved are not disproportionate. We confirm that we will comply at all times with your rights under the Sale of Goods Act 1979 as amended.

6. If goods are lost in transit we will replace them at no extra cost, provided you notify us in any of the ways set out in this email within 30 days of the date of this email.

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